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Following on from the Disability Discrimination Act (DDA) 1997, the Equality Act 2012 consolidates the rights of disabled people in law.

Your business must ensure that disabled customers receive the same standard of service as everyone else, even if you need to make reasonable adjustments to do so.

In terms of print disability, the concept of ‘reasonable adjustment’ is fairly concrete. If a customer cannot read something you have made available in print, you must to provide the same information in a format which they can access. This may be an audio CD, braille booklet, Large Print version, or Easy Read translation for people with cognitive impairments. Never assume that you can simply direct a customer to your website. Not everyone has access to the Internet, and if you have made information available in print, to direct a print disabled customer to a website to access the same material is offering a different standard of service compared to those customers who can read the hard copy version.

For help with compliance and making your printed materials and correspondence entirely accessible, call us now on 020 7517 7856

Disclaimer: The information on this page does not constitute legal advice and cannot be relied upon as such. Bayfield Media are not lawyers.